Cartify Labs provides modern and easy-to-use apps for merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

  • Store name
  • Store URL
  • Company name
  • Email address
  • Phone number
  • Store currency & timezone
  • Shopify plan you use
  • Product title, handle, image
  • Shop and product metafields
  • Theme assets

We store data within 30 days after app uninstall. After that we remove all data except basic store information (store name, store url, store owner email) from our database. We have to keep basic store information to correctly handle billing if you’ll decide to reinstal the app in future. We don’t use this information for marketing or other purposes.

We use this information to provide you with our services; for example, to confirm your identity, contact you, invoice you or to provide technical support. We do not collect personal information about your customers or that customers provide while shopping or during checkout.

How Do We Use Your Personal Information?

We use the personal information we collect from you in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services. We do not collect personal information about your customers or that customers provide while shopping or during checkout.

When do we collect this information?

We collect your store information when you install our App and use it.

Sharing Your Personal Information

Personal Information we collect about you and others who may access the App on behalf of your store through the Shopify admin interface may be shared with HelpScout for the purpose of providing customer support services. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@cartifylabs.com